Privacy Policy

1. About This Policy

Gift Monster respects your privacy. This policy explains how we handle personal data when you browse giftmonster.xyz, contact us, request a quotation, or place an order. We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA), where applicable.

This page also sets out our notice on copyright protection for the website, its content and images.

2. Information We Collect

Depending on your interaction with us, the information we receive may include:

• Your name, company, email address, telephone number and correspondence.
• Quotation and order details, including product choices, quantities, delivery addresses, billing information and delivery instructions.
• Logos, artwork, personalisation details and other files you send for printing or production. These may contain personal data.
• Technical information made available when you access the website, such as your IP address, browser, device details, requested pages and error information, which may be processed by hosting and service providers.

Please provide only information needed for your enquiry or order. If you give us another person's details, such as a delivery recipient's contact information, ensure you are authorised to do so and that they understand the intended use.

3. How We Use Information

We use relevant information to respond to enquiries, prepare quotations and artwork proofs, arrange sampling and production, process orders, coordinate delivery, handle invoices and provide after-sales support. We may also use it to maintain business records, resolve disputes, protect our services against misuse and meet legal obligations.

Product and website feedback helps us improve our services. Marketing messages will be sent with consent or another lawful basis where applicable; you can ask us to stop them using the contact details below.

4. Consent and Your Choices

Where required, we obtain consent for notified purposes. We may also rely on consent deemed under the PDPA or an applicable legal exception. Browsing this website does not, by itself, amount to consent to unrelated marketing.

You may withdraw consent with reasonable notice by contacting us. We will explain likely consequences, including whether we can continue an affected order or service. Withdrawal does not require removal of records we must lawfully retain.

5. Sharing Information

To fulfil an enquiry or order, we may share relevant details with production and printing partners, delivery providers, IT and hosting providers, and professional advisers. For example, a courier may need a recipient's name, address and contact number, while a printing partner may need the approved artwork.

We limit disclosures to the relevant purpose. We may also disclose information when required or authorised by law, or to address fraud, disputes or misuse through lawful channels. We do not sell personal data.

6. Overseas Processing

Some service or production partners may operate outside Singapore. Where personal data is transferred overseas, we take steps required by the PDPA to ensure a comparable standard of protection, unless a permitted exception applies.

7. Browser Storage and Third-Party Services

Our website uses browser local storage to cache catalogue information and improve loading. You can clear stored website data through your browser settings; the catalogue may need to reload afterwards.

The website loads resources from external providers, including fonts, software libraries and catalogue services. Those providers receive technical information needed to deliver their resources. Third-party services may use cookies or similar technologies under their own policies.

When you choose to play an embedded YouTube or Vimeo product video, your browser connects to that provider. Selecting a WhatsApp enquiry opens WhatsApp with a prepared message containing the product and options you selected; you decide whether to send it. Information submitted through these services is also subject to their privacy practices.

Browser controls can restrict cookies and storage, although some features may be affected.

8. Data Security and Retention

We take reasonable steps to safeguard personal data against unauthorised access, use, disclosure, loss or alteration. No internet transmission or storage method is completely secure. Please avoid sending passwords, full payment-card details or unnecessary sensitive information in ordinary enquiries.

We retain data for as long as needed for its business or legal purpose, including order support, accounting and dispute resolution. When no longer needed, we take steps to delete it, anonymise it or cease retaining it as required by law. Any data breach will be assessed and notified where the law requires.

9. Access, Corrections and Privacy Requests

You may request access to your personal data and information about its use or disclosure, or ask us to correct errors, subject to the PDPA's requirements and exceptions. Contact us using the details below and describe your request.

We may verify your identity before releasing or changing records. If we cannot respond within 30 days, we will let you know when to expect a response. Any permitted access fee will be explained in advance. You may also raise a privacy concern or complaint with us.

10. Protection Active: Copyright and Website Content

Protection Active. Our website, content and images are actively protected. Copyright in original text, product photography, illustrations, graphics, videos and website code belongs to Gift Monster or the respective rights holders and is protected under Singapore's Copyright Act 2021 and other applicable laws.

Unless the law permits the use, you must obtain prior written permission from Gift Monster or the relevant rights holder before copying, reproducing, downloading for reuse, republishing, distributing, adapting or commercially exploiting protected material. This includes reusing product images or descriptions on other websites, marketplaces, catalogues, advertisements or social media. Attribution alone does not replace permission.

You may browse the website and share links to our pages for genuine enquiries. This does not grant a licence to reuse its content. Removing a copyright notice or watermark does not remove the underlying protection. Copyright exceptions and permitted uses under applicable law remain available.

We reserve the right to request removal of unauthorised copies and pursue remedies available under the law. To request permission or report suspected misuse, email us with the relevant page links and details. Customer-supplied logos and artwork remain the property of their respective rights holders; supplying them for an order does not transfer ownership to us.

11. Updates to This Policy

We may update this policy to reflect changes to our website, services or legal requirements. The latest version will appear on this page with an updated date. Where a change requires further notice or consent, we will take the necessary steps.

12. Contact Us

For privacy requests, consent withdrawal, complaints or copyright permission enquiries, contact Gift Monster. Please use the subject line Privacy Request or Copyright Enquiry so we can direct your message appropriately.

Gift Monster
Email: hello@giftmonster.xyz
WhatsApp: +65 8881 2168
Address: 55 Kim Chuan Dr, #07-06, Singapore 537098